We have the answers to all of your questions about these updates. Please contact us if you have a question that is not answered below.
When did the updates take place?
In September 2024, we transitioned to a new card processing program with the goal of providing you with a best-in-class experience.
Who do I call for support?
Credit and Debit Card Support
Call 866-544-0193 for card activation, add or change PIN, report lost/stolen cards, or to dispute transactions.
For general inquiry questions:
Call 800-776-6776 (toll-free) or 334-260-2600 (local)
How do I set up card controls?
Download the new MAX Card Manager app:
Note: This app allows you to turn cards on/off and set transaction alerts. To view transaction history and make credit card payments, log into online banking or the MAX app.
I have a Smart Rewards credit card. Where can I view and redeem rewards points?
The previous Smart Rewards credit card program ended on September 12. The new program began on September 13, with rewards points accruing in the MAX Member Rewards program in online banking. Cardholders will earn 1 point for each $1 spent. Points can be viewed and redeemed for cash in online banking or in any MAX branch.
Will my card number change?
When your current card (ATM, debit, or credit) expires, you will receive a new card with a new number. . Please update your new card number with all automatic payments and in your digital wallet.
How do I make a credit card payment?
To make a credit card payment you can:
- Option 1: Transfer funds directly from your MAX share, money market, or checking accounts by selecting Funds Transfer under Transactions (no fee).
- Option 2: Use Online Banking and choose the Pay Loan with Card option in the Transactions menu. From Pay Loan with Card, you can either set up an ACH Transfer from your external account (no fee) or pay by card ($4.95 fee).
- Option 3: Go to Login in the upper right corner of the page and choose Pay my Loan. You can either set up an ACH Transfer from your external account (no fee) or pay by card ($4.95 fee).
When making credit card payments, you are now only able to pay up to the balance amount and not over. If you attempt to pay more than the amount owed (total balance) then your payment will not process.
Mailed Payments: We encourage you to consider using a digital payment for enhanced security. However, if you choose to mail in your payments, please send new credit card payments to PO Box 14490, St. Louis, MO 63178.
Please note: We are unable to process credit cards payments by phone.
How can I check my credit card balance?
To check your balance, do not call the number on the back of your card. Instead call MAX 24 hour Telephone Banking at 800-366-7777. You can also view your balance in online banking or the app.
How do I request a cash advance on my credit card?
You can now get a cash advance on your credit card through online banking. Choose the Funds Transfer option in the menu to initiate your cash advance.
How do I view my credit card balance?
View your balance in your online banking dashboard or by calling MAX 24 hour Telephone Banking at 800-366-7777.
How do I enroll for eStatements with my credit card?
We encourage all cardholders to consider opting-in for eStatements to combat fraud by reducing the amount of sensitive information coming to your mailbox. Make changes to your statement preferences in online banking, in any branch, or by calling 334-260-2600 (local) or 1-800-776-6776 (toll-free).
Where can I view my credit card history?
You can view your credit cards in MAX Online Banking where it will be listed under Loans. You will have a Loan ID number for your credit card. You can make payments on your credit card easily from a MAX account using the Funds Transfer option in online banking. Payments coming from other financial institutions (Bill Pay, ACH, or External Transfers) did not carry over, and you will need to set-up payment with the new address PO Box 14490, St. Louis, MO 63178 and your Loan ID which can be found in online banking.
I want to keep all of my accounts in one place. Can you tell me about MAX checking accounts?
Now that you can view your credit card transaction history and pay your balance in online banking, adding on a MAX checking account is a great idea! As a current credit cardholder, you are already a MAX member and can easily apply for additional accounts such as checking, money markets, and auto loans through online banking, in any branch location, or by calling 334.260.2600 (local) or 800.776.6776 (toll-free).
See our recommendations for your perfect account bundle:
* For qualified borrowers. Certain restrictions apply.