We have the answers to all of your questions about these updates. Please contact us if you have a question that is not answered below.
When will the updates take place?
Beginning Tuesday, September 10 – Monday, September 16, we will transition to a new card processing program with the goal of providing you with a best-in-class experience. Note: We are experiencing a few delays in returning all services to full functionality.
Will I still be able to use my MAX ATM, debit, and/or credit card during the migration?
Yes, you can continue using your active MAX Credit Union cards, and continue earning points for your debit card and Smart Rewards credit card purchases, without interruption. Any newly issued cards that have not been activated by September 10 can not be activated or used during the migration. Note: Members visiting ATMs/ITMs at some MAX locations, may temporarily be unable to use their card at the machines, but can come inside for assistance.
Will I still be able to access the MAX Card Manager app for card controls during the migration
Yes, you will be able to use the Card Manager app up until September 16 if it is already download on your device as of August 18, 2024. On September 16 the current Card Manager app will no longer be accessible, and you will need to download the new Card Manager app.
Download the new app:
I have a Smart Rewards credit card. What will happen to my rewards points?
The current Smart Rewards credit card program will end on September 12. The new program will be begin on September 13, with rewards points accruing in the MAX Member Rewards program in online banking. Cardholders will earn 1 point for each $1 spent. Points can be viewed and redeemed for cash in online banking or in any MAX branch.
Current accrued and unredeemed Smart Rewards points will automatically roll over into the Member Rewards program by the end of September. If you wish to redeem existing Smart Rewards points before the current program ends, visit www.curewards.com before September 12.
Will my card number change?
When your current card (ATM, debit, or credit) expires, you will receive a new card with a new number. For credit cards with joint or authorized users, each card holder (primary, joint, or authorized user) will receive their own card and number during the month of September. Please update your new card number with all automatic payments and in your digital wallet. All other credit card holders without joint or authorized users will NOT receive a new card or card number until their current card expires.
How do I make a credit card payment now?
- To make a credit card payment you can:
Option 1: Transfer funds directly from your MAX share, money market, or checking accounts by selecting Funds Transfer under Transactions (no fee).
Option 2: Use Online Banking and choose the Pay Loan with Card option in the Transactions menu. From Pay Loan with Card, you can either set up an ACH Transfer from your external account (no fee) or pay by card ($4.95 fee).
Option 3: Go to Login in the upper right corner of the page and choose Pay my Loan. You can either set up an ACH Transfer from your external account (no fee) or pay by card ($4.95 fee).
Please note: We are unable to process credit cards payments by phone.
Where do I send my new credit card payments to if sending via mail?
We encourage you to consider using a digital payment for enhanced security. However, if you choose to mail in your payments, please send new credit card payments to PO Box 14490, St. Louis, MO 63178.
How do I request a cash advance on my credit card?
You can now get a cash advance on your credit card through online banking. Choose the Funds Transfer option in the menu to initiate your cash advance.
How do I enroll for eStatements with my credit card?
If you have already signed up for eStatements for your other MAX accounts, your credit card statement will automatically be sent electronically. Make changes to your statement preferences in online banking, in any branch, or by calling 334-260-2600 (local) or 1-800-776-6776 (toll-free).
Note: All credit card statements for August 15-September 16 will be mailed. This applies to cardholders who are opted in for eStatements in the current system. You will return to receiving eStatements for the following statement cycle. Past eStatements in the current system can be viewed at downloaded up until September 10.
How do I set up the new card controls app?
The current MAX Card Manager app will become unavailable for download beginning August 19th. Current app users will be able to use their app until September 16th. On September 16th, you will be able to download the new and updated MAX Card Manager app through online banking. Once you've set up your account, you'll be able to control your cards and set alerts. For Card Manager Customer Service contact: 866-719-0709.
Where can I view my credit card history?
After the migration, you will be able to view your credit cards in MAX Online Banking where it will be listed under Loans. You will have a Loan ID number for your credit card. You will also be able to make payments on your credit card easily from a MAX account using the Funds Transfer option in online banking. Payments coming from other financial institutions (Bill Pay, ACH, or External Transfers) will NOT carry over, and you will need to set-up payment with the new address PO Box 14490, St. Louis, MO 63178 and your Loan ID which can be found in online banking.
I want to keep all of my accounts in one place. Can you tell me about MAX checking accounts?
Now that you can view your credit card transaction history and pay your balance in online banking, adding on a MAX checking account is a great idea! As a current credit cardholder, you are already a MAX member and can easily apply for additional accounts such as checking, money markets, and auto loans through online banking, in any branch location, or by calling 334.260.2600 (local) or 800.776.6776 (toll-free).
See our recommendations for your perfect account bundle:
* For qualified borrowers. Certain restrictions apply.