Fraudulent Text Notice
We are aware of scammers who are contacting MAX members by text and phone pretending to be from MAX CU. In this instance the texts claim to be from "MAX C.U." and ask the member to confirm a purchase that they did not make. When the member replies "No" the scammer is contacting them for additional information such as online banking username and password. MAX will never reach out to you and ask you to share this information with us.
Fraud Prevention Tips
MAX will never call, text, or email you and ask for:
- Personal identifying information including Social Security Numbers
- Account numbers
- Debit card or credit card numbers
- ITM passcodes
- Details on recent account activity
- Mother's maiden name
- Secure access codes
- Online banking login information (user name or password)
- One-time passwords or passcodes
Some of these pieces of information such as account number or personal identifying information may be asked for identity verification purposes when you call the MAX Call Center; however, do not provide this information to anyone who reaches out to you unexpectedly asking for these details.
Other red flags to look for:
- You are asked to download software to your phone or computer
- You are asked to click on unexpected or unknown links
- The caller tells you to act urgently
What to Do:
If you are ever unsure about the legitimacy of a call or text message, end the call or close the messaging app and contact MAX directly at 1.800.776.6776 (toll-free) or 334.260.2600 (local). If the call appeared to originate from MAX, do not redial the number that contacted you. Instead, type in the number as a new call.