General Questions
Why did you change to a new online banking provider?
We have upgraded to a new online banking provider to offer enhanced solutions and a comprehensive online experience.
When will the change take place?
We will launch the new online banking platform and app on June 3, 2025.
What are some of the new features I can expect?
In addition to the features and services you are accustomed to, we are excited to offer integrated card controls (no need for a separate app), credit monitoring tools, and a customizable dashboard.
Will I be able to use my existing MAX Mobile Banking app?
No, you will be required to download and install a new app. We will share more information and links closer to the launch date. To make the transitions as seamless as is possible, make sure you know your MAX account number.
What are the browser & device requirements for the new app?
To support the security measures that keep you data safe, we require the use of a modern browser. You can find details for each supported operating system and browser here.
I need help! What is the best way to contact support?
We understand that the switch to a new system can be challenging and we're here to help you. You can submit any questions or concerns below and a representative will follow up within 1 business day.
You can also chat securely with a MAX representative using Chat with MAX in the current online banking. You can also contact our main support line 800-776-6776 (toll-free) or 334-260-2600 (local) or visit any branch location.
First Time Login
How do I enroll in the new online banking?
We will include links and important information closer to launch. When you enroll in the new online banking platform, you will need to know your MAX account number as well as your personal identifying information. This information must match what is on file in our system. To prepare for a seamless transition, make sure your address and contact information is up-to-date in the current online banking system.
How do I login for the first time?
The first time you enroll in the new system and login, you will use your account number and personal identifying information. During the enrollment process, you will be prompted to set up a new username and password as well as a two-factor authentication (2FA) preference. If you have been using your account number as your username, you will need to be prepared to choose a new username that is different from your account number.
Will I need to download a new app?
Yes, you will be required to download a new online banking app. We will include important information and links closer to launch.
I don't know my account number. Where can I find it?
You can find your account number in several places. In your current online banking profile, you can find your account number in the Upgrade Coming Soon tab in the main menu. Privacy reminder: MAX will never contact you and ask for this information.
Can I use Face ID or a passcode to access my online banking profile?
Yes, you will be able to turn on Face ID and/or set up a passcode on trusted devices to easily access your online banking profile.
What is Two-Factor Authentication (2FA)?
Two-factor authentication or 2FA is a security measure that requires two forms of identification to access your account. It is also common called multi-factor authentication (MFA). Though no method is completely foolproof, 2FA is a very reliable and effective way to protect your account from unauthorized access. In the new platform, you will be able to choose voice/text by phone or push notification through the Authy app for 2FA.
What will and will not transfer?
What will come over from my previous online banking/app?
- Recurring transfers and future-dated transfers
- External accounts and scheduled transfers
- Bill Pay information
- Pay a Person accounts and transaction history
- Estatement enrollment status - If you aren't enrolled in Estatements, now is the perfect time to opt-in.
- 120 days of transaction history - Note: This is temporary. After the conversion is complete, all transaction history will be available to view in the new system.
What will not come over from my previous online banking/app?
- Current usernames and passwords - You will set up a new username and password when you enroll in the new system.
- Card controls - You will no longer use the MAX Card Manager app. Card controls will be integrated in the new system and you will need to set up alerts, spending limits, etc.
- Mobile app - You will need to download the new mobile app.
- Insights (formerly known as Smartfolio)